Computer Service Desk Journal

This is the area where we set up:

First Day:

With Kemp and Josh. It was a slow shift. There was only one customer, a lady who asked if her battery was dead when the device was alerting her to replace the battery.

Second Day:

Second shift was with Tim and Lissy. We ended up with two customers, one was referred to the next day with a website domain issue. The other had their laptop stuck in tablet mode.

Third Day:

With Kemp, Josh was sick this day, I don't think we got any customers from memory.

Fourth Day:

Tim & Lissy again. We got one customer who's laptop was overheating. It was simply because it was getting old and needed to be replaced.

Reflection on Service Desk:

I think overall we all gave it our best shot, even though I don't think it worked out very well, without many customer and mainly us just sitting around waiting and scheduling conflicts with other things. We were all working in a professional manner to our best ability in my opinion.

My Otago Polytech Site

My Windows 10 Site

Just a snapshot of my Vista to Windows 10 site:

Technical Writing

About Me:

My name is Nathan Dickel. I was born on 16^th March 1996 in Dunedin Hospital to my parents Glenn & Suzanne Dickel.

My schooling history involved Melville Park School from 2001 to its closedown in 2003, Elmgrove School for the rest of my primary education. Most of my High School education was at Taieri College between 2007 and 2010, and Salvation Army Employment Plus Between 2013 and 2014.

My personal interests include I.T., classic/oldies music such as The Beatles, The Rolling Stones, Pink Floyd, the B-52’s, and archival TV programming, generally British comedy programmes such as The Benny Hill Show, The Two Ronnies, Morecambe & Wise, Monty Python etc…..

Cell Phone:

My cell phone is a Vodafone 890N Smart 4 Turbo Android purchased in March 2015. Not the best phone in the world, but it does me well.

Originally released in 2014, and has an 1880mAh Li-Ion battery, 4GB of built in HD space (with a 32GB SD card added in by me).

It runs Android 4.4 and has a Qualcomm MSM8926 Chipset running at 1200.0 MHz (4-cores), front and back camera (main camera being 5MPx).

I will eventually replace this probably early next year.

Computer:

My computer setup currently is an Intel® Core™ i5-650 running at 3.20 GHz.

The motherboards just a basic Intel® Desktop Board DQ57TM, I’m currently just using its on-board GPU, its fine for the basics and video rendering.

I currently have 8GB of DDR3 RAM. I’m running Windows 10 Pro 64-bit on a 1TB Western Digital Hard Drive.

My other Hard Drives are a 2TB Seagate, and a 500GB Maxtor External Hard Drive. Overall I have about 3.5TB of storage on my desktop alone. I also have an External hot-swap-able Sata drive bay. It's currently sitting a 320gb drive for temporary video storage.

My Favourite Computer Game:

My favourite Computer game is probably Rayman 1 release by UbiSoft in 1995. A side scrolling adventure type game. Your Goal is to make your way through the various levels and release little creatures known as Electoons locked in cages which are spread throughout various levels.

Journal of my Service Related Experiences

About Me:

Hi, I’m Nathan Dickel, and I’m a student enrolled at CITSS at Otago Polytechnic 2016.

I attended the following schools, from 2001 to 2003 was Melville Park School, from 2004 to 2006 Elmgrove Primary School, then Taieri College from 2007 to 2011. I have been at Polytech since 2015 and did Foundation Studies Levels 1 and 2 last year.

I enjoy computer and music technology and wish to pursue a technology career from my qualifications gained at Otago Polytechnic.

In my spare time I enjoy listening to various types of music, mainly but not limited to the 50s to the early to mid 80’s. I participate in music discussion forums and enjoy reading articles relating to music as well as computing technology.