This is the area where we set up:
First Day:
With Kemp and Josh. It was a slow shift. There was only one customer, a lady who asked if her battery was dead when the device was alerting her to replace the battery.
Second Day:
Second shift was with Tim and Lissy. We ended up with two customers, one was referred to the next day with a website domain issue. The other had their laptop stuck in tablet mode.
Third Day:
With Kemp, Josh was sick this day, I don't think we got any customers from memory.
Fourth Day:
Tim & Lissy again. We got one customer who's laptop was overheating. It was simply because it was getting old and needed to be replaced.
Reflection on Service Desk:
I think overall we all gave it our best shot, even though I don't think it worked out very well, without many customer and mainly us just sitting around waiting and scheduling conflicts with other things. We were all working in a professional manner to our best ability in my opinion.
